FAQ | Rental Deliveries & Booking

Yes! Delivery is always included in all of our pricing, and to keep everything running smoothly, we will reach out to you before your event date to coordinate that everything is delivered exactly when and where you need it.

To ensure a smooth and seamless delivery experience, we strongly recommend being available to receive your items. We're happy to coordinate with your schedule to make this as convenient as possible. If being present isn’t an option, we can leave the equipment in a designated spot – just let us know in advance so we can plan accordingly!

Head over to our shop, select the date(s) that you need rentals, pick out the items you’re interested in, and submit your cart for us to review - or, fill out our contact form and describe what you need. Once we get your submission, we review it and then reach out to you so we can confirm the order and schedule your delivery. A 50% deposit is due at booking to secure your rental, and the remaining 50% is due upon delivery.

We’re always eager to hear your feedback so we can continue to expand and improve our offerings – please use our contact form and let us know what you’re dreaming of! You might not be the only one searching for that unique, niche item, and we’d be absolutely thrilled to be the ones to provide it for your special celebration.

The sooner the better! We accept bookings up to a year in advance in some cases, so it’s never too soon, especially if you already know exactly what you’ll need. If you need rentals on short notice, you can use our contact form to get in touch (even if the shop tool says we may already be booked up). We always do our best to accommodate last-minute bookings whenever we can, but sometimes it simply isn’t possible due to prior commitments or availability.

Cancellations more than 7 days from the start of the rental period will forfeit the initial deposit. The full price is due for any cancellations that occur less than 7 days from the rental period. We will do our best to work with any requests to reschedule, subject to prior commitments and equipment availability.

Our Standard Delivery includes drop‑off and pickup of all rental items. We’ll install large structures such as tents, dance floors, and staging when included in your order. Smaller items (tables, chairs, linens, tabletop décor, signage, etc.) are staged in a central drop zone for you or your team to place and style. We do not unpack boxes, dress tables, or arrange décor accessories as part of Standard Delivery.

Need help with styling or florals? Ask us—we’re happy to connect you with trusted planners and florists.